Inbound Call Center
At Lease A Sales Rep, we subscribe to the golden rule of customer service: Treat your customers as courteously and responsively as we like to be treated ourselves.
We have more than 8 years of experience at delivering highly effective outsourced call center customer services for clients in a wide range of B2B and B2C industries, including software, e-commerce, retail, financial services, healthcare, and manufacturing.
Large companies and small, national brand-name retailers and technology start-ups - they all use Lease A Sales Rep's inbound call center services because they share something in common: a need for excellence in outsourced customer support.
What makes Lease A Sales Rep inbound services so effective? We provide direct, ongoing senior management involvement in all client programs. We continually monitor your program to ensure consistency of quality service, responsiveness and efficiency.
Our call center operation provides the most experienced sales people available to close a sale. This service is perfect for responses to direct mail, print media, TV and Radio advertising and website inquiries. We also work with service providers (plumbers, contractors, attorneys) to answer their phones, schedule appointments for visits and estimates. This service is good for those who need some quiet time, so you can get some work done. Sole-proprietors are also good candidates for our service instead of using your cell-phone, we answer your calls, and take a message or patch them to you. Giving you a more professional image.
In addition, Lease A Sales Rep has invested in a state-of-the-art call center technology infrastructure that scales to your service program needs. Our highly stable and flexible call center environment supports the most demanding and complex call routing, reporting, analysis and application requirements. And it's supported by a talented team of call center I/T specialists.
Our inbound customer service call center serves as a seamless extension of your staff and provides your customers with absolute quality, consistency, dedication, and courtesy.
Our trained and motivated customer service agents handle all types of inbound calls 6 days a week. All of our staff work from our offices in the U.S.
Lease A Sales Rep inbound call center services include:
- Catalog Order Processing and Customer Service
- E-commerce Order Processing and Customer Service
- Live Chat and Email Response
- Flexible Billing and Services Model
Lease A Sales Rep call center staff members are carefully screened and thoroughly supported by Lease A Sales Rep management. Our agents are trained to know your business, your products and services, your customer demographics and your needs. We can also close sales for you!
Most Lease A Sales Rep agents are full-time employees, providing stability and continuity in their service delivery on your behalf.
To ensure call center service quality is always at the highest level, management continually monitors agents' calls and reviews their performance. Consistent outstanding performance is the standard.
Lease A Sales Rep delivers customized solutions for you. We provide dedicated agents, shared agents or a blend to best meet your needs.
All of these services create a capability within Lease A Sales Rep that is, in essence, a marketing extension of your staff, reflecting your company's business philosophy and personality as if we were your own employees.
If you are missing calls, losing business because you are unavailable, need someone to answer your phones, handle customer service calls and set appointments into your calendar, then give us a call. We can help. We also have bilingual Spanish staff.
Corporate Office @919-827-0019. Or email us ncsales@LeaseASalesRep.com